Since Vollanza.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.
As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we DO honor requests for a refund for the following reason:
Download issues: it may happen so that you are having problems while downloading the product or reaching the download page. Claims regarding such issues must be promptly submitted to firstname.lastname@example.org. If you do not properly contact us during the first 3 day period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.
Your failure to request assistance for downloading or unzipping within 3 days may result in a refund decline.
We thank you for your understanding.